Category Archives: Best Practices

AI in Customer Enablement: Hype or Game-Changer?

Customer Enablement has always walked a fine line between scalability and personalization. As companies grow, the challenge becomes: How do we give each customer the tools, knowledge, and confidence they need to succeed — without overwhelming our internal teams or drowning in content? Enter AI. In the past 18 months, artificial intelligence — particularly generativeContinue reading “AI in Customer Enablement: Hype or Game-Changer?”

Driving Operational Excellence: Unlocking the Power of a Business Process Improvement Center of Excellence (CoE)

Organizations are constantly striving to enhance their operational efficiency, increase productivity, and foster innovation. One highly effective strategy that can significantly contribute to achieving these objectives is the establishment of a Center of Excellence (CoE) specifically dedicated to business process improvement. A CoE focused on business processes provides a structured framework for identifying, analyzing, andContinue reading “Driving Operational Excellence: Unlocking the Power of a Business Process Improvement Center of Excellence (CoE)”

Going Into Automation? Start Here Not There

We talk a lot about automation here on this site and for good reason, it is a passion of mine! However, there are certain areas that often get overlooked on the journey towards process automation that I wanted to discuss further. Just the Bullet Points I could talk about automation and everything surrounding it forContinue reading “Going Into Automation? Start Here Not There”