AI Will Reshape SaaS Faster Than Cloud Did
Most organizations are still finishing their cloud migrations. Some have been at it for a decade. And yet, before that transition is even complete, a new wave of transformation is already building. One that promises to move considerably faster. I spent years working inside enterprise modernization programs, guiding hundreds of companies through cloud transitions and…
AI and Air Fryers
“You have to try it out! It can do all sorts of things.”“But I already have something that can do that…”“Yeah, but look at all of these posts about people doing all of those things… but using _______!” Sadly, the above exchange applies to a lot of trends today, but for now let us focus…
AI in Customer Enablement: Hype or Game-Changer?
Customer Enablement has always walked a fine line between scalability and personalization. As companies grow, the challenge becomes: How do we give each customer the tools, knowledge, and confidence they need to succeed — without overwhelming our internal teams or drowning in content? Enter AI. In the past 18 months, artificial intelligence — particularly generative…
Jesse McHargue 